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Terms & Conditions

All new Items may have an original manufacturer's warranty. Customers are encouraged to fill in all registration and warranty cards upon purchase.  Check with the manufacturer regarding any warranties or guarantees on each item.

Item and packaging must be returned in the same condition as received in order to get a full refund. Open packages are charged a damage fee of 15% of the original value of item. Electronic items must be returned unopened and unused in order to get a refund.  Buyer is responsible for shipping charges either way.

All refurbished and used items carry a 14 day return as sent warranty on those items. Usually these are items damaged during shipment, since we test these in our facility prior to shipment.  ALL items to be returned due to damages must be identified and shown to the carrier during carrier delivery, so please remember to inspect your packaging carefully before the carrier leaves it with you. You must then contact Sales@AuctionAllen.Com to get a Return Merchandise Authorization form completed.  Send  carrier delivery report, item's receipt / packing slip and the RMA number with the damaged package (shipping charges are paid by shipper) and we will then reimburse you or replace the product, if possible, at our sole discretion.